At Hard Rock, your personal information is protected with strict confidentiality. On this page, we clearly explain what data we collect, why we collect it, and how it is kept secure.
Hard Rock (hereinafter referred to as "we", "us", or "the platform") places the highest importance on the privacy of personal information belonging to users in Bangladesh. This Privacy Policy applies to Hard Rock's website, mobile app, and all associated services.
By using our platform, you agree to this privacy policy. Please read it in full before you start using our services. If anything is unclear, feel free to reach out to our support team.
Our Commitment: Hard Rock never sells your personal data. Your information is used solely to improve our services and meet legal obligations.
This privacy policy has been prepared in compliance with Bangladesh's data protection laws and international standards. We believe every user has the right to know how their data is being used.
Hard Rock only collects information that is necessary to provide its services. We do not collect excessive or unnecessary data.
| Data type | Reason for Collection | Mandatory? |
|---|---|---|
| Name and mobile number | Account Creation & Verification | Yes |
| National ID card | KYC verification | Yes for withdrawals |
| Mobile banking details | Payment Processing | Yes |
| IP Address | Security and fraud prevention | Automatic |
| Cookie data | User experience improvement | Optional |
Hard Rock uses your information only for the specific purposes listed below — it is never used for anything beyond these.
Hard Rock does not share your data with third parties for advertising purposes. Our marketing communications relate solely to Hard Rock's own offers and updates.
Hard Rock never sells your personal information. However, certain data may be shared in the limited circumstances outlined below.
Necessary transaction details are shared with mobile banking providers (Mobile Pay, Nagad, Rocket) to process deposits and withdrawals. This information is used solely for completing payments.
Information required to comply with valid legal orders from Bangladeshi courts or authorities may be disclosed to government agencies. Hard Rock acts in accordance with its legal obligations in such cases.
Limited technical data may be shared with trusted security providers for fraud detection and prevention. These partners are bound by strict confidentiality agreements.
Please Note: Outside of the cases listed above, Hard Rock does not share your data with any third party. No information is passed to advertisers, marketers, or data brokers.
Hard Rock's website and app use cookies and similar technologies to enhance your browsing experience and keep the platform running effectively.
You can disable non-essential cookies through your browser settings, though some features may not function properly as a result.
Hard Rock follows the highest industry standards to protect your data, with multiple layers of security in place at every level.
Your data is retained for as long as your account remains active. After account closure, certain information may be kept for up to 5 years as required by law, after which it is securely deleted.
In the event of a data security incident, Hard Rock will respond promptly and notify affected users within a maximum of 72 hours.
You have a number of rights regarding your personal data at Hard Rock. Contact our support team to exercise any of these rights.
You may request to know what information Hard Rock holds about you.
You may request that inaccurate or outdated information be corrected.
After account closure, you may request that your data be deleted within the limits permitted by law.
You may object to the use of your data for specific purposes.
You may request your information in a structured, portable format.
You may withdraw your consent for the use of specific data at any time.
Hard Rock strictly prohibits participation by anyone under the age of 18. We do not knowingly collect or store data from minors.
If we become aware that data has been collected from a minor, it will be deleted immediately and the associated account will be closed. If a parent or guardian suspects their child is using the platform, please contact us.
The Hard Rock platform may occasionally reference third-party services. However, this Privacy Policy applies solely to Hard Rock's own services.
We recommend reading the privacy policy of any third-party service before using it. Hard Rock is not responsible for the data protection practices of third parties.
Hard Rock may update this Privacy Policy from time to time. When changes are made, the "Last updated" date at the top of the page will be revised and notice will be provided via registered email or on the platform.
For significant changes, users will be given clear notice before the updated policy takes effect. Continued use of the platform after any changes constitutes acceptance of the revised policy.
Tip: Check this page regularly. We will always give you proper notice before any significant changes.
For any questions, complaints, or data-related requests regarding our privacy policy, please get in touch through the channels below.
We take every privacy-related request seriously and aim to resolve it as quickly as possible.
Strict protection measures are enforced at every level — your trust is what matters most to us.
All communications from your device to our servers are encrypted with SSL/TLS — no one can intercept them in transit.
With 2FA enabled, your account stays protected even if your password is compromised — an extra layer of security you can count on.
We never sell your data to advertisers or data brokers — that's a commitment we don't compromise on.
Regular external security assessments are conducted to identify system vulnerabilities.
We only collect information that is strictly necessary to provide our services — nothing more.
In the event of a security incident, affected users are notified within 72 hours and the issue is resolved promptly.
Your information is fully protected at Hard Rock. With a transparent Privacy Policy, fast payments, and Bangla-language support, we're always here for you.